Inicio » Specialist, Customer Success

Specialist, Customer Success at Mastercard

Puesto Specialist, Customer Success
Publicado 27 Jul 2026
Expirado 26 Aug 2026
Empresa Mastercard
Ubicación Santiago | CL
Tipo de Contrato Full Time

Descripción del Puesto:

Última información laboral de Mastercard para la posición de Specialist, Customer Success. If the Specialist, Customer Success vacante en Santiago coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Mastercard para la posición de Specialist, Customer Success se ajuste a tu perfil profesional.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.


Title and Summary

Specialist, Customer Success


Overview

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value‑added services and leverage expertise, data‑driven insights, and execution.


Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.


This team will work collaboratively with cross‑functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long‑term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.


As a Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will support senior Customer Success Managers and work closely with cross‑functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proPuesto of Mastercard Network Products on behalf of the customer.


The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.


Customer Engagement

  • Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors

  • Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products

  • Articulate key performance indicators related to cost, performance and optimization and the insights associated with them


Growing The Business

  • Leverage Mastercard Services' offerings to achieve customer goals and realize value proPuestos of Mastercard products

  • Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings

  • Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data


Technical & Program Readiness

  • Develop training materials, thought leadership, and customer‑facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proPuesto

  • Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer‑centric manner

  • Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value proPuestos and improve products


All About You

  • Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage

  • Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus

  • Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability

  • Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer‑centric manner

  • Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth

  • Experience in identifying "Sig opportunity" for customers to further enhance the strength and value of the partnership for both parties

  • Experience in creative thinking and development of innovative solutions to complex customer challenges

  • Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

  • Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

  • Languages - English and Spanish; Portuguese desirable


Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:



  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

#J-18808-Ljbffr

Información de la Vacante:

  • Empresa: Mastercard
  • Puesto: Specialist, Customer Success
  • Lugar de Trabajo: Santiago
  • País: CL

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Specialist, Customer Success at the office Santiago anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

Siguiente Página »

Vacantes Similares

Claim 75% Off Hosting
  Agregador de Búsqueda de Empleo 2026
Sobre Nosotros
Política de Privacidad
Aviso Legal
Términos y Condiciones
Contáctenos
Enviar Feed XML

© Jobkos

  Al visitar Jobkos, acceder o usar cualquiera de nuestros servicios, aceptas cumplir con los siguientes Términos y Condiciones de Servicio.
Creado por Jobkos | | | |