Customer Success Engineer - SaaS Expert at Mercor

Descripción del Puesto:

Última información laboral de Mercor para la posición de Customer Success Engineer - SaaS Expert. If the Customer Success Engineer - SaaS Expert vacante en Santiago coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Mercor para la posición de Customer Success Engineer - SaaS Expert se ajuste a tu perfil profesional.

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Puesto: Customer Success Engineer (LatAm)
Type:Contract
Compensation:$40,000–$50,000
Ubicación:Remote

Role Responsibilities

• Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
• Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
• Consolidate insights and make recommendations about product areas needing improvement.
• Build talent-facing documentation to address common questions in our support queue.
• Maintain enthusiasm and positivity while writing replies in near-perfect English.

Qualifications

Must-Have

• Ability to debug web applications, likely from a Degree in Computer Science, Software Engineering, or a related technical field OR experience building modern web applications (React, Node, Flask, Sig.js, etc.) OR 2-5 years of experience supporting customers on such web applications.
• Experience doing SaaS-based product work.
• Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Información de la Vacante:

• Empresa: Mercor
• Puesto: Customer Success Engineer - SaaS Expert
• Lugar de Trabajo: Santiago
• País: CL

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Customer Success Engineer - SaaS Expert at the office Santiago anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.