Director of Payroll Customer Services at Jobgether

Puesto	Director of Payroll Customer Services
Publicado	27 Feb 2026
Expirado	29 Mar 2026
Empresa	Jobgether
Ubicación	Chile \| CL
Tipo de Contrato	Full Time

Descripción del Puesto:

Última información laboral de Jobgether para la posición de Director of Payroll Customer Services. If the Director of Payroll Customer Services vacante en Chile coincide con tus calificaciones, envía tu solicitud o currículum directamente a través del portal actualizado de Jobkos.

Ten en cuenta que aplicar a un trabajo puede no ser siempre fácil, ya que los candidatos deben cumplir con ciertos requisitos establecidos por la empresa. Esperamos que esta oportunidad en Jobgether para la posición de Director of Payroll Customer Services se ajuste a tu perfil profesional.

This Puesto is Publicado by Jobgether on behalf of a partner Empresa. We are currently looking for a Director of Payroll Customer Services in Chile.

In this senior leadership role, you will shape and lead a global payroll customer services organization, delivering exceptional service experiences across a fully remote, international environment. You will define and execute strategic initiatives to ensure seamless, compliant, and scalable payroll support worldwide. Partnering closely with cross-functional teams, you will drive innovation, automation, and continuous improvement to enhance both customer satisfaction and operational efficiency. Your leadership will directly impact service quality, team performance, and business growth. This Puesto offers high visibility, broad influence, and significant ownership. It is a unique opportunity to build world-class service operations at global scale.

Accountabilities

Define and execute the global strategy for payroll customer services, ensuring alignment with business objectives and scalable growth
Lead and develop a high-performing, 24/7 global support organization focused on exceeding SLAs, KPIs, and customer satisfaction targets
Drive operational excellence through automation, process optimization, and service model innovation
Partner closely with payroll operations, compliance, legal, tax, implementation, product, and engineering teams to deliver seamless end-to-end services
Translate customer insights and service challenges into product and process improvements
Lead complex customer escalations, perform root-cause analysis, and implement preventative solutions
Build, coach, and mentor a global leadership team, fostering a culture of accountability, collaboration, and continuous learning
Provide expert-level support to sales and customer experience teams, including participation in strategic client engagements

Requirements

Proven leadership experience managing and scaling global service or operations teams, ideally in payroll, HR, or fintech environments
Strong strategic and operational mindset with a track record of driving customer experience improvements
Advanced analytical skills with the ability to manage complex projects, escalations, and performance metrics
Experience implementing automation, integrations, and scalable service delivery models
Exceptional communication, stakeholder management, and leadership skills in international, fast-paced settings
Fluent in English, with the ability to influence and collaborate across diverse cultures and functions
Familiarity with customer service management platforms and operational tools
Experience working in a remote-Primero or distributed organization is a strong plus

Benefits

Competitive salary package based on experience, role scope, and geographic Ubicación, with performance-based incentives
Fully remote work model with flexible working hours and asynchronous collaboration
Flexible paid time off and strong focus on work-life balance
16 weeks of fully paid parental leave
Comprehensive mental health and wellness support services
Equity or stock option plans
Learning and professional development budget
Inicio office setup budget and IT equipment
Budget for local team events or co-working spaces

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role\'s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring Empresa. The final decision and Sig steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Información de la Vacante:

Empresa: Jobgether
Puesto: Director of Payroll Customer Services
Lugar de Trabajo: Chile
País: CL

Cómo Enviar tu Postulación:

Después de leer y comprender los criterios y requisitos mínimos explicados en la información del trabajo Director of Payroll Customer Services at the office Chile anterior, completa de inmediato tus archivos de solicitud, como carta de presentación, CV (Hoja de Vida), copia de diploma y otros suplementos. Envía a través del enlace Siguiente Página abajo.

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